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Building Leadership for Change Family Coordinator

Apply now Job no: 495987
Work type: Part-time, Project
Location: Oshkosh
Categories: University Staff


Working Title: Building Leadership for Change Family Coordinator
Official Title: University Services Program Associate
Employment Class: University Staff
FTE: .22 
Compensation: $19/hour
Terms of Employment: Project Appointment 
Position Summary: The Family Coordinator provides support to participants and their families through programming and caring interactions. This position reports to the OIE Director and includes evening and weekend responsibilities while guests are on campus.

Organization & Management 55%

Works with cooperating school district to enroll dependents age 5-17 into schools at the appropriate grade level.

Ensures participant access to Halal food and comfort foods.

Ensures participant access to appropriate religious organizations.

Develops and implements a long-term plan to assist participants and their families in meeting local people through community events and partnerships.

Implements program activities in support of families, spouses and dependents (when accompanied by parents). Considers logistical efficiencies, impact on budget, site safety, personal security, and other potential risks when planning.

Assures that all programming receives appropriate Director review and approval and that activities are operating within the bounds of OIE, UW Oshkosh, System and State guidelines and policies.

Chaperones/attends activities and events when indicated on the itinerary.

Accompanies participants and their dependents when visiting off-campus healthcare facilities.

Provides support and guidance to program participants, including resolving issues related to their personal lives and their experience as program participants.

Manages and delivers program elements within budget.

Creates a set of program assessments for activities & programming; delivers assessments and tabulates assessments; reports finding to OIE Director.

Troubleshoots issues and addresses challenges as needed.

Housing 20%

Ensures appropriate housing options are available in Oshkosh and in host cities; communicates housing options and methods for securing housing to participants; connects participants with landlords.

Arranges housing for all families in Gruenhagen Conference Center (GCC) over January, summer (optional and available to participants without children), and the final week of the program.

Assists with initial move-in to GCC upon arrival.

Provides move-in assistance (Oshkosh housing only).

Communication 10%

Coordinates program planning for families, spouses and accompanied dependents with the Customized Programs Coordinator, Family Coordinator and Program Assistant.

Communicates event details and manages event participation.

Communicates change requests, approved changes, and the financial impact of changes to internal OIE stakeholders and stakeholders external to the OIE, when appropriate.

Responds to questions from program constituents and their families, follows up to resolve issues as needed and maintains confidentiality when there are privacy concerns.

Contributes to mandatory monthly reports and end-of-program report by DPC deadlines.

Evaluates and monitors services provided by vendors and makes recommendations to the OIE Director for change as needed, including before, during and after program implementation.

Event Management 10%

Contributes to the development of training programs for faculty mentors & cooperating teachers/cooperating school administration.

Develops and delivers an in-person dependent program orientation, including producing all orientation packets, room reservations, meal requests and orders, room set up, equipment, etc.

Assists in the delivery of full group orientation, with a focus on family support (introduces the Oshkosh transportation system; advises on eating, banking, shopping, life on campus, community life, health insurance basics, transportation (public & private), access to tech at UWO, access to healthcare on & off campus and access to wellness facilities; and advises on driving, purchasing a car, parking a car (permits), driver’s licenses, rental cars, road rules, etc.)

Assists the DPC in the development of a written orientation guide; assists in maintaining accurate information on services, programs, etc.

Other 5%

Shares insurance contact details with hospitals or clinics when needed.

Follows OIE protocol when responding to family concerns and needs.

Documents position responsibilities through a position resource guide and position annual events timeline.


1. Attention to detail

2. Ability to organize and implement programming for a large group

3. Demonstrated ability to present information and ideas clearly, accurately, concisely, and professionally

4. Initiative and ability to work efficiently and independently, appropriately balanced with an ability to address & solve complex issues through teamwork and consultation

5. Possession of an unexpired driver’s license or ability to obtain a driver’s license and ability to meet State of Wisconsin requirements to drive vehicles rented through State of Wisconsin contracts


1. Bachelor’s Degree

2. Ability to speak Arabic

3. Sufficient knowledge of Islam to understand cultural and lifestyle preferences

4. Significant experience in Saudi Arabia OR significant experience working, studying or volunteering in a nearby country

5. International work experience, either through a position abroad or significant interaction with international customers

6. International study experience

7. Excellent interpersonal skills, with demonstrated ability to interact diplomatically with a diverse group of individuals and to communicate clearly and effectively with native and non-native English speakers in a service-oriented environment

8. Ability to manage and present in front of large groups (50-75 people) of non-native speakers of English, including adults and minors

9. Advanced proficiency in MS products, including MS Word, Excel, Publisher and PowerPoint and ability to learn additional software as required

To Apply:

Applicants must submit the following documents using the online application:

Cover Letter, resume, and contact information for three references

This project appointment has an anticipated duration of one year. However, due to changes in budget, project scope, etc., this end date could change. According to UPS Operational Policy: HR 7, this project appointment cannot extend past 4 years from the hire date. If this position should ever be converted to a position with the expectation of continued employment, the normal civil service system will be used and you must successfully compete if you wish to be appointed to the position.

For questions regarding your application and additional options to apply, contact Human Resources at or 920-424-1166.

Application Deadline:

TO ENSURE CONSIDERATION: Applications received by December 18, 2017 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.


Advertised: Central Standard Time
Applications close:

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Equal Opportunity and Affirmative Action Employer

All candidates for employment are subject to a pre-employment screening which includes a review of criminal records, reference checks, and verification of education.

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