1) Provision of Clinical MA Duties (60%)
a) Meets needs of providers in assigned clinic area. Anticipates needs of medical provider based on evaluation of patient schedule, and reason for visit. Prepares patient and exam room accordingly and assists medical provider as needed. Examples include:
i) Rooms patients, collects vitals and patient history according to standards.
ii) Performs peak flows and oximetry.
iii) Performs nebulizer treatments, EKGs, and other clinical procedures.
iv) Obtains lab specimens on patients based on chief complaint, such as rapid strep screens and urine specimens. Performs CLIA waived testing, and phlebotomy.
v) Triages patients who present to the reception window, ensuring that acutely ill patients get immediate medical attention.
b) Administer medications and injections as ordered by the provider, monitor for reaction and document in the electronic medical record.
c) Completes and processes forms. Documents data in the electronic medical record. Expedite patient referral to inpatient or outpatient services. Arranges consultation appointments, tests and treatments utilizing appropriate community resources.
d) Instructs and educates patients as indicated and provides follow up as necessary.
e) Provides care to patients in day room.
i) Takes initial and intermittent vital signs, reporting changes to provider.
f) Explains and instructs patients on preparation for exams, tests and treatments.
g) Inventories medications and maintains supplies as required.
h) Cleans exam room and equipment, cupboards and restocks exam rooms as needed.
i) Cleans, adjusts and maintains medical equipment in good working order.
j) Sterilizes equipment as needed. Cleans and maintains sterilizer.
k) Assists with training nursing assistant student staff.
2) Performs front desk duties (40%)
a) Answers phone, performs telephone triage of student request for service and schedules appointments using electronic technology.
b) Collects and records payment from patients.
c) Processes medication refill requests.
d) Proficient with use of electronic technology, including the electronic medical record.
3) Miscellaneous Duties
a) Participates in Quality Studies and reports adverse incidents.
b) Serves on Student Health Center Committees as assigned.
c) Supports the Division of Student Affairs Strategic Priorities, and the mission of the University of Wisconsin Oshkosh.
d) Actively engages and participates in student programming, campus events and inclusive excellence goals.
e) Other duties as assigned.
Departmental Core Competencies:
1. Demonstrates empathy, caring, and understanding of students and their needs when seeking health care.
2. Willingly anticipate, identify, participate and adopt to change.
3. Continually seeks methods and opportunities to improve the quality of care delivered to students.